Contact Us

We always have someone on hand to answer your questions. We will do everything possible to satisfy our customers. If you have any problems, comments, or suggestions, please contact our customer service representatives.

For general information, such as buying process, payment methods, delivery options or dispute process, please refer to our FAQ page.

 Email:

Whatever any questions, you can email us. We normally respond to all requests within 1 working day
If you need any inquiries with your recent orders, product details, please contact Dpgate Customer Service Center at support@dpgate.com.
If you need any help with escalated disputes, please contact Dpgate Resolution Center at complaint@dpgate.com

If you need any inquiries with promotion platform, friendly link, youtube review etc. please contact Dpgate Marketing Center at marketing@dpgate.com.

 Live Chat:

Contact our customers service representatives via Live Chat available Mon-Sat 9:30am to 6:30pm (GMT +08:00).

Telephone:

Contact our customer service representatives via Telephone available Mon-Sat 9:30am to 6:30pm (GMT +08:00).

China: +86 755 23946060

 Address:

Our head office is located at:
UNIT 04, 7/F, BRIGHT WAY TOWER, NO.33 MONG KOK ROAD, KOWLOON, HONG KONG.

Our warehouse / return address is located at:
1201, FeiYangShiDai Bldg. Block B, HuaFa South Rd. Futian District
City: Shenzhen
Country: China
Postal code: 518028