
Search your questions?
Customers have the flexibility to make changes to any order they've placed up until the time it ships through our convenient online order management system.
In My Orders, you can easily find each order you've placed and its current status. On your order details page, various help options will be available based on your order status.
Please see the table below to learn what options are available to you at each stage of your order.
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My Order Status Is: |
That means: |
Right Now I Can: |
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Pending |
Your order has been placed successfully, but we are still in the process of confirming payment details. You must submit a payment in order for us to process and ship your order. Confirming Western Union and wire transfer payments may take additional time. |
Check order progress |
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Payment Received |
We've received your payment and we will begin processing your order immediately. |
Check order progressRequest product supportResolve a payment issueCancel this order Request change of shipping address |
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Verifying Payment |
We received your payment and will confirm it in approximately 1 working day. Your order will then continue processing according to our standard procedure. |
Check order progress |
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Processing |
We are now processing your order, selecting the products you ordered, checking them for quality and carefully packaging them for shipment. Average processing time: 1-3 working days. If there are some problems for processing your order, we will contact with you within 2 working days. |
Check order progress |
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Shipped |
Everything in your order has been packaged and sent to the shipping address you provided. |
Trace the package with the tracking number and tracking link we sent to you. Check order progress |
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Canceled |
This order has been canceled. |
Check order progress |
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Refunded |
This payment has been refunded. |
Check order progress |
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